At Send a Cow, we value your support and we are committed to protecting your privacy. We want to help you understand how we use the information we hold about you and how you can get in touch with us about your preferences.
Please read the information below to find out more
Send a Cow
The Old Estate Yard
Newton St Loe
We are registered as a Charity in England and Wales, and our registration number is: 299717
We are registered as a data controller under the Data Protection Act 1998, and our Data Protection Register number is: Z8087448
Any electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR)
We collect the personal information you provide us with as part of online purchases and donations, through donation forms, e-newsletter sign up’s, registering for events, surveys and meetings with our staff. We also collect how you want to hear from us (your contact preferences)
The personal information we collect may include:
We also collect and hold information about the contact you make and activities you take part in with Send a Cow and this may consist of:
We collect personal information from you to enable us to administer your donations correctly, and to help us build a positive relationship by contacting you in a way that is personal and relevant to you. This also helps Send a Cow to be as efficient as possible in using its resources for marketing and other contact with supporters.
We use data you provide us with, in combination with the contact permissions you agree to at the time we collect your data. You can change your contact preferences at any time by contacting us.
There are some communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our administrative obligations to you. This would include Direct Debit confirmations and advanced notices, thank you letters, Gift Aid confirmation letters and querying returned mail, incomplete cheques or bounced Direct Debit payments with you.
There may be occasions where we are required to collect your email and telephone number to complete an order on our website. In these cases we will always give you the option to opt in to other forms of marketing communication using your details.
In order to claim Gift Aid on your donations from the HMRC, we need to hold records of your name and address, your tax status and donation details. Ensuring this information is accurate ensures that we claim Gift Aid correctly and can increase the value of the donations you give to us.
We need to hold information about donations that you give to us to meet financial auditing requirements but also to help us understand how you support Send a Cow so that we can talk to you about fundraising and supporting our work in a way that is relevant to you.
Areas of Interest
We may hold information about your particular areas of interest so we can send information to you about those aspects of our work. For example if you tell us you have a particular link with Kenya, we may then contact you in the future about a new Kenya project we are setting up.
We hold your address details so that, if we have your permission, we can post newsletters, appeals and other information to you. We will also hold your address information on our database so that if you request us to no longer contact you, we can keep a record to ensure we remove you from any mailings in the future.
All the information we keep is stored on a secure database held on a server in our UK office. If you donate from outside of the UK, your data will be stored on this system in the UK office and in line with European Data Protection Directives.
Depending on your relationship with Send a Cow, and the preferences you have indicated, data we hold may be used by us for the following purposes. You can read a full explanation of data purposes here
If you do not want Send a Cow to do research or profiling work in relation to your information, you can tell us here. To help you decide, the following explains how and why we do this work and in what circumstances.
Being targeted and appropriate in our fundraising is more cost effective for Send a Cow, helping us to support more farming families in Africa.
We may combine the information you have given us with other publicly available information and create a profile of your interests and preferences, where they are relevant to engaging with Send a Cow. We do this to help us determine whether and in what ways you might be interested in helping us. Examples might be:
Our Send a Cow fundraising staff carry out this work in house. Such research would be carried out where we have an opportunity to engage at a significant level or depth (so we do not research or profile the majority of our donors or other interested parties). Examples might be:
We also do this work to try to minimize any negative impact on your relationship with Send a Cow. Examples might be:
Where you are not already a Send a Cow supporter, we will provide this privacy notice to you at the first available opportunity after any engagement with you.
If you have any questions about our supporter research work or if you would like to tell us more about yourself and your interests in relation to Send a Cow please get in touch.
Send a Cow’s trustees have a duty to ensure that there is no reputational or other risk to the organization in accepting a gift or other support. We may therefore need to carry out research which is necessary to ensure we comply with this duty. For more information on the type of information required and the circumstances when this might apply, you can visit this Charity Commission link: https://www.gov.uk/government/publications/charities-due-diligence-checks-and-monitoring-end-use-of-funds and refer to Chapter 2, Tool 6: Know your donor
When we ask you for your personal information, we will let you know why we are asking and how we will use your data. We do this in a short information notice on all our printed and online forms and by directing you towards this notice. We will ask you for your consent to use any of the details you have provided. You can change how we use the information you have provided to us at any time by letting us know your preferences. Email firstname.lastname@example.org, log into your online account on this site or call us on 01225 874222
For example if you provide us with your telephone and email address by completing those details on a form, the information notice will explain how we will use those details to contact you if you provide them.
It is our policy not to sell, trade or rent your personal information to anyone. We do not disclose personal data other than to data processes carrying out work on our behalf under a Non-Disclosure Agreement. Any such companies are acting as approved data processors for Send a Cow, and we retain full responsibility for your personal data. Data processors will act only on our instructions.
Examples of these data processers might be a mailing house for sending out our Lifeline newsletter, our email distribution service (currently Campaign Monitor), telephone fundraising agencies working on our behalf (www.qtsfundraising.co.uk) or data analysis agencies.
We may occasionally transfer your personal information overseas. For example, our bulk email distributor, Campaign Monitor is based in the USA so we transfer email records to them for our monthly e-news and other updates. Their systems are in compliance with EU Data Protection directives.
We may disclose to third parties aggregate statistics regarding donations but these statistics do not include any personally identifying information. The information given includes: total number of donors, total amount of donations for specific periods of time, and referring websites. Aggregate information of this kind is used to improve our fundraising
We use a third-party financial institution to process our credit card transactions. They receive the credit card number and other personal information of our donors only to verify credit card numbers and to process credit card transactions in a secure environment.
Our on-line order processing system allows you to make safe donations and purchases. We use the latest encryption technology, Secure Sockets Layer (SSL), to ensure that no one can read your information as it travels to our ordering system. Their encryption technology offers the highest level of security available on the Internet today. They have state-of-the-art firewalls and other security technology in place to insure the confidentiality of your transactions.
We will check your preferences with you every 24 months to ensure that you are still happy with the way that we contact you. You can make changes at any time by emailing us at email@example.com or call 01225 874222
We will keep information such as your name and address details and donation history on our database for financial auditing purposes and to ensure that we don’t mail you in the future if you have asked to be removed from our mailing lists.
You can ask us if we are keeping any personal data about you and you can also request to receive a copy of that personal data – this is called a Subject Access Request.
To make a Subject Access Request you will need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving licence before your request can be processed.
Please try to be as clear as possible about the information you are seeking.
Once we have received your Subject Access Request and proof of identity, you will receive a response from us within a month and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.
Subject Access Requests should be sent to:
Data Protection Officer
Send a Cow
The Old Estate Yard
Newton St Loe
At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by Send a Cow, simply contact firstname.lastname@example.org.
Please note that repeated requests for a Subject Access Request could be subject to a small administrative charge to cover our costs.
Permanently removing your details means that we wont be able to guarantee not to contact you in the future as we will no longer hold a record of your request.
We regularly review our privacy practices and this notice, and may make changes from time to time. Any changes made will be posted to this page, and will apply from the time we post them. This privacy notice was last updated on 7th September 2017
Types of cookie
1. Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
2. Performance Cookies
3. Functionality Cookies
Our ordering system is set up to remember what you are purchasing for only one visit. For example, if you are purchasing several gifts, our system will keep track of what you are purchasing while you make your selections. To allow you to keep the items in your basket, we utilise temporary cookies to process your order.
4. Targeting cookies
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website so you can be shown more relevant ads. Send a Cow rarely uses this type of cookie.
If you decide you would like to disable cookies on this device, please view our information pages - How to disable cookies. However, please do be aware that some parts of the website will no longer function correctly if you disable cookies.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|